Refund policy

Refunds & Returns Policy

Last updated: 05/01/2026

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. When You Are Entitled to a Refund, Replacement or Repair

You are entitled to a remedy under Australian Consumer Law if the product you purchased:

  • is faulty or defective

  • is not as described or does not match the product listing

  • is unsafe

  • does not do what it is meant to do

For a major failure, you are entitled to choose a refund or replacement.
For a minor failure, we may offer a repair, replacement or refund, at our discretion.

3. 30-Day Money-Back Guarantee

We are confident in the quality of our products and want you to shop with complete peace of mind. That’s why we offer a 30-Day Money-Back Guarantee on all purchases. If you are not satisfied with your order for any reason, you may request a refund within 30 days of receiving your item, subject to the conditions below.

Eligibility for Refund

To qualify for a refund under this guarantee:

  • The request must be made within 30 days of delivery

  • The item must be unused, in original condition, and in original packaging

  • Proof of purchase is required

  • The product must not show signs of misuse, damage, or excessive wear

How to Request a Refund

To start a refund request:

  1. Contact our support team with your order number

  2. Explain the reason for your return

  3. We will provide return instructions if eligible

Once your item is received and inspected, we will notify you of the outcome.

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days after approval

  • Shipping fees (if applicable) are non-refundable

Exclusions

The 30-Day Money-Back Guarantee does not apply to:

  • Items damaged through misuse or neglect

  • Products returned incomplete or heavily worn

  • Clearance or final sale items (if applicable)

Australian Consumer Law

This guarantee is provided in addition to your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Our Commitment

Your satisfaction is our priority. If you’re not happy, we’ll work with you to make it right.

4. Returns Process

To request a return, refund or replacement, please contact us at:

Email: support@threebearssix.com.au
Order number required

Please include:

  • your order number

  • a clear description of the issue

  • photos or video evidence where relevant

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • If the product is faulty, damaged, or incorrect, we will cover return shipping costs where required under Australian Consumer Law.

  • If a return is approved for any other reason, return shipping costs are the responsibility of the customer.

6. Dropshipping & Supplier Fulfilment

We work with third-party suppliers to fulfil and ship orders.
While packaging, shipping and handling may be carried out by our suppliers, we remain responsible for ensuring your consumer rights under Australian Consumer Law are upheld.

7. Refund Timeframes

Approved refunds will be processed to your original payment method within a reasonable time after the return or assessment is completed.
Processing times may vary depending on your payment provider.

8. Sale Items

Sale items are subject to the same consumer guarantees under Australian Consumer Law.
However, we do not offer change-of-mind returns on sale items.

9. Contact Us

If you have any questions about this policy or your consumer rights, please contact us at:

Email: support@threebearssix.com.au