FAQs
Quick answers about shipping, returns and your order.
Do you offer free shipping?
Yes. Shipping is free and tracked on every order within Australia.
How long does delivery take?
Orders are usually processed within 1–5 business days, then delivered in an estimated 7–14 business days (excluding weekends and public holidays). Delivery times are estimates, not guarantees.
Do you ship internationally?
We currently sell and deliver only within Australia. Overseas delivery is unavailable for now.
How can I track my order?
You'll get an email with your tracking link as soon as your order is dispatched. Tracking can take a few days to update. See Track your order for help.
What is the 30-day money-back guarantee?
Contact us within 30 days of delivery to request a change-of-mind return. Items must be unused, unwashed, unaltered and undamaged, with their original packaging, tags, accessories and reasonable proof of purchase. The offer includes full-price and sale items and our standard printed-to-order apparel. You pay return postage. Eligible returns receive a refund of the item price paid, including any GST charged, without a restocking fee. See the full refund policy. These conditions do not limit your Australian Consumer Law rights for product problems.
What if my item arrives damaged or faulty?
Contact us if an item is faulty, unsafe, damaged or not as described, including when a problem appears after delivery. We may assess the item before arranging the remedy required by Australian Consumer Law. For a major problem, you can choose a refund or replacement; for a problem that is not major and can be fixed, we may provide a free repair or another appropriate remedy within a reasonable time. These rights are not limited to 30 days or a manufacturer warranty, and original packaging is not required. Include an order number or other reasonable proof of purchase; photos or video help if you can provide them. See our refund policy for remedies and return costs.
What if something is missing from my order?
Contact us with your order number and what's missing, and we'll look into it straight away.
Is the apparel made to order?
Yes. Each Three Bears SIX tee, tank and hoodie is printed to order in the colour and size you choose. Check the size guide before ordering. Our standard printed-to-order apparel is included in the 30-day unused-item return offer, and Australian Consumer Law rights apply.
How do I use my device safely?
Every device comes with the manufacturer's instructions. Read them before first use and check the Care & important information section on the product page. If you have a medical condition, are pregnant or have an implanted electronic device, ask your doctor before using skincare, IPL or electrical pulse devices.
Do your products include a warranty?
Australian Consumer Law guarantees apply automatically. Any additional manufacturer warranty is described on the product page where offered. Consumer-law rights can continue after a warranty expires. You can contact Three Bears SIX directly for help with a product problem. See our warranty page and refund policy.
Which payment methods do you accept?
Checkout is secure and accepts Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
How do I contact you?
Email support@threebearssix.com.au or use our contact form, and include your order number if you have one. We aim to reply within 1–2 business days.