FAQs

FAQs

Quick answers to the most common questions about shipping, returns, and your order.

Do you offer free shipping?

Yes — we offer free shipping Australia-wide.

How long does delivery take?

Estimated delivery timeframes (excluding weekends and public holidays):

  • AU-Wide - 7-14 Business days

Delivery times are estimates and arrival dates are not guaranteed.

Do you ship internationally?

At this time, we ship within Australia only.

How can I track my order?

Once your order is processed and dispatched, you’ll receive a confirmation email with tracking details (where available).

What if my item arrives damaged or faulty?

If your item is faulty, damaged, or not as described, you’re covered under Australian Consumer Law (ACL). Contact us and we’ll organise a suitable remedy (repair, replacement, or refund as applicable).

Do you accept change-of-mind returns?

30-Day Money-Back Guarantee

We are confident in the quality of our products and want you to shop with complete peace of mind. That’s why we offer a 30-Day Money-Back Guarantee on all purchases.

If you are not satisfied with your order for any reason, you may request a refund within 30 days of receiving your item, subject to the conditions below.

Eligibility for Refund

To qualify for a refund under this guarantee:

  • The request must be made within 30 days of delivery

  • The item must be unused, in original condition, and in original packaging

  • Proof of purchase is required

  • The product must not show signs of misuse, damage, or excessive wear

How to Request a Refund

To start a refund request:

  1. Contact our support team with your order number

  2. Explain the reason for your return

  3. We will provide return instructions if eligible

Once your item is received and inspected, we will notify you of the outcome.

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days after approval

  • Shipping fees (if applicable) are non-refundable

Exclusions

The 30-Day Money-Back Guarantee does not apply to:

  • Items damaged through misuse or neglect

  • Products returned incomplete or heavily worn

  • Clearance or final sale items (if applicable)

Australian Consumer Law

This guarantee is provided in addition to your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Our Commitment

Your satisfaction is our priority. If you’re not happy, we’ll work with you to make it right.

What if my order is missing an item?

If something is missing, contact us with your order number and a clear description of what’s missing. We’ll investigate and resolve it.

Are your products quality checked?

We focus on offering practical products with a strong quality-to-value balance, and we quality-check order details before dispatch wherever possible.

Do your products include a warranty?

Warranty coverage varies by product. If a warranty applies, it will be listed on the product page. Regardless, ACL protections apply for items that are faulty, damaged, or not as described.

How do I contact support?

Use the Contact Us page on our website and include your order number (if applicable). We’ll get back to you as soon as possible.