Warranty
Consumer guarantees and manufacturer warranties
Your products come with automatic guarantees under the Australian Consumer Law (ACL). These rights are separate from our 30-day money-back guarantee for unused items and any additional manufacturer warranty.
Consumer guarantees are not limited to faults present on arrival, 30 days or a manufacturer's warranty period. How long they apply depends on the product and circumstances, including its nature, price and expected durability.
For a major problem, you may choose a refund or replacement, or keep the item and seek compensation for its reduced value. For a problem that is not major and can be remedied, we may provide a free repair, replacement or refund within a reasonable time. Further remedies apply if we cannot or do not remedy the problem within a reasonable time. Reasonably foreseeable losses caused by a consumer-guarantee failure may also be recoverable.
If an additional manufacturer warranty is offered, its terms will be supplied with the product or described on the product page. Any such warranty adds to your ACL rights and cannot take them away. You can deal directly with Three Bears SIX about your ACL rights; you do not have to contact the manufacturer instead.
How to ask for help
- Email support@threebearssix.com.au or use our contact form.
- Describe the problem and include an order number or other reasonable proof of purchase.
- Attach photos or a video if you can. We may need to assess the product before deciding the remedy.
We aim to reply within 1–2 business days. Contact us before posting for the correct return address and safe handling instructions. Original packaging and prior return approval are not conditions of your ACL rights.
For return costs, available remedies and refund processing, read our Refunds & Returns Policy.